Campaigns, data and lifecycle communication.

We build the actual retention channel: campaign communication, responsive email production, customer segments, automated journeys, push messages and reporting that teams can use every day.

Email Marketing Campaigns, newsletters and personalised communication built around customer data.
Automation Flows Welcome, cart recovery, post-purchase, loyalty and win-back journeys.
Push Notifications Timely web and mobile messages connected to behaviour and campaign context.
Viber Campaigns Rich messages, product communication and direct customer conversations.
SMS Marketing Short, direct communication for urgent offers, reminders and lifecycle triggers.
WhatsApp Conversational campaigns, automated updates and direct customer communication.

Retention built for
maximum growth.

We create complete lifecycle systems for e-commerce brands. Every email, segment, and automation flow is designed around real customer behavior, tracking data, and conversion goals, so your brand stays top of mind and generates sales on autopilot.

Email template design workspace

Template Design

Responsive email templates, reusable content blocks, brand systems and campaign-ready layouts.

Marketing automation workflow

Automations & Flows

Welcome, abandoned cart, browse abandonment, post-purchase, win-back and loyalty automations.

Abandoned Cart Flow
Added to checkoutFlow trigger · Started checkout
Conditional splitHas placed order since starting flow?
Wait 20 hoursContinue only for non-purchasers
Customer segmentation strategy

Advanced Segmentation

Dynamic audiences built from purchase behavior, engagement, lifecycle stage, value and intent.

Segment Builder
High-value active customers1,466 profiles
What someone has donePlaced Orderat least 2 times
AND
Revenueis greater than€150
AND
Email activityOpened Emailin last 30 days
Average order€94.20
Repeat rate38.7%
Engagement72.4%
CRM analytics dashboard

Analytics & Reporting

Campaign revenue, flow performance, engagement, conversion rate and deliverability in one view.

Performance Overview
Attributed revenue€42.8K+18.4%
Conversion rate4.82%+0.91%
Revenue / recipient€1.34+12.7%
Welcome Flow42.7%€12,480
Abandoned Cart38.1%€9,720
Summer Campaign31.4%€7,960

Interactive AMP emails built like applications.

We build interactive AMP email experiences that turn the inbox into a responsive customer environment — combining commerce, personalisation, live data, games and loyalty actions inside one message.

Transactions inside the inbox Customers can configure products, update carts and, where the connected stack supports it, confirm orders or complete transaction flows without returning to the website.
Behaviour-driven product feeds The template can connect to catalogue and customer data to automatically show recently viewed items, relevant categories, live availability or personalised recommendations.
Interactive games and reward mechanics Scratch-to-reveal experiences, quizzes, selectors, challenges and instant rewards can turn a campaign into something customers actively play with.
Loyalty that works inside the email Customers can view points, unlock benefits, choose rewards, activate offers and interact with loyalty journeys without moving through multiple external pages.

Audience Control.
Deep Segmentation.

Broad, one-size-fits-all sends give way to dynamic audiences shaped by customer intent. Browsing behaviour, purchase history, engagement, lifecycle stage and predicted value work together to identify the people most likely to respond to each message.

Explore Products
Support
T
Lists & segments / Create segment
Segment profiles
Audit segment
Preview details
Cancel
Create segment

Segment builder

Select tags
If someone is in or not in a list
Person
is
in
Select list...
ANDOR
What someone has done (or not done)
Person has
Select action...
at least once
in the last
30
days
Add condition

Campaigns produced inside the channel.

We do not stop at strategy. We prepare the actual campaign communication: structure, copy, design, responsive email build, dynamic product content and the settings required for launch.

Campaign concepts and communication calendars
Responsive email design and reusable blocks
Subject lines, preview text and campaign copy
Personalised content and product recommendations
Testing, scheduling and launch preparation
Discuss your campaign needs
Campaign Builder Desktop preview

Customer journeys built
to convert and retain.

Lifecycle automation connects behavioural signals, purchase intent and engagement with the right message, timing and next step. Each journey adapts through conditions, branches and exit logic, so customers receive communication that reflects what they actually do instead of one fixed sequence.

Abandoned Cart
Preview Update status

Push campaigns prepared for action and return visits.

The complete campaign setup connects message structure, visual assets, destination logic, scheduling and live preview. Behavioural signals become timely communication that reaches customers while the intent is still active.

Send Immediately Launch campaign as soon as you save.
Select date and time

More customers should come back. Your CRM should make that happen.

Email, automation, segmentation and push should not operate as separate tasks. Together, they become one connected retention system that recognises intent, responds at the right moment and gives every customer a clearer reason to return.

Viewed.

Considered.

Returned.

Purchased.

Came back again.

That is what retention should feel like.

Ready to
Scale Your
Brand?

Let’s build high-converting websites and performance-driven digital systems together. Book your strategy call today.

The feeling is mutual

4.9 average star review on Trustpilot and Google

★★★★★

I recommend them! I am very pleased with their professionalism and approach. Communication is easy and the ideas are creative. Your business will definitely be in good hands.

★★★★★

I have been working with Stefani Nikolova for one year and I am very satisfied. Most of all, I want to thank her for the patience she has with me, and for putting up with my constant one step forward and three steps back when it comes to social media strategies. She always responds promptly and quickly. She explains things in detail.

★★★★★

It took the weight off my shoulders — everything is thought through, planned and executed with attention to detail.

★★★★★

Professionalism with a personal approach — she understood my vision from the very first meeting and turned my page into a professional presence.

★★★★★

She turned our idea into a finished world-class project and stood up to our ultra-perfectionism.

★★★★★

Hard-working and creative — clear vision, flexibility and on-time delivery; the process felt easy and human.

★★★★★

She helps me stay consistent and recognizable — putting heart and attention into every detail.

Have an idea or something you want to improve?
Let’s explore it together. ✦
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